Terms & Conditions
Welcome to Cafe Soul Serenity. By accessing our website and using our services, you agree to comply with the following terms and conditions:
 

1. Use of Website: The content on this website is for informational and service purposes only. Unauthorized use or reproduction of any materials is strictly prohibited.

2. Service Availability: We reserve the right to modify, discontinue, or suspend any services at any time without prior notice.

3. User Responsibilities: Users must provide accurate information when registering or purchasing services. Any fraudulent or misleading information may result in account suspension.

4. Intellectual Property: All content, including logos, text, images, and videos, belongs to Cafe Soul Serenity and cannot be used without written permission.

5. Limitation of Liability: We are not responsible for any direct, indirect, or consequential damages arising from the use of our website or services.

6. Governing Law: These terms shall be governed by and construed in accordance with the laws of India.
    

Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your information.
 

1. Information Collection: We collect personal information such as name, email, and payment details when you sign up or purchase services.

2. Usage of Information: We use your data to provide and improve our services, process payments, and communicate updates.

3. Data Protection: We implement strict security measures to protect your data from unauthorized access.

4. Third-Party Sharing: We do not sell, rent, or share your personal information with third parties except when required by law.

5. Cookies: Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

6. Policy Updates: We reserve the right to update this Privacy Policy at any time, and changes will be posted on this page.

Refund & Cancellation Policy
We strive to provide the best holistic wellness services. However, we understand that situations may arise requiring refunds or cancellations.
 

1. Cancellations:

   • You may cancel your booking for a session or service up to 24 hours before the scheduled time for a full refund.

   • Cancellations made less than 24 hours in advance are non-refundable.

2. Refunds:

   • For digital products (e-books, courses), refunds will not be provided once purchased.

   • For wellness programs and coaching services, refunds will only be processed if the cancellation request is made within 7 days of purchase.

   • In case of any technical issues preventing access to services, a refund or credit may be provided upon verification.

3. Processing Time: Refunds will be processed within 7-10 business days and will be credited to the original payment method.
    

For any concerns regarding our policies, please contact us at support@cafesoulserenity.com.